Neither BackgroundRemover or Magic Sharpener Will Work with Photoshop CS5

[edf04]

I've installed v.3 of BackgroundRemover and v. 2 of Magic Sharpener in my new Photoshop CS5. The installations look normal in the Program files and both appear in the filter menu under ImageSkill. But selecting either one causes CS5 to close with a Microsoft message that saying that Photoshop CS5 has encountered a problem and must close. They both  work fine in CS4. Any suggestions?

[edf04]

 > I am disappointed that no one from ImageSkill has bothered to respond to my problem with Background Remover/Magic Sharpener and Photoshop CS5, either on this forum or to direct emails. That doesn't reflect well on ImageSkill at all.  I'll repost this problem on Abobe's Photoshop Forum. Perhaps other PS users have had similar problems and have found a solution. At the least, PS users will be alerted that a problem with CS5 and ImageSkill exists.

[AForum]

We are sorry for the delay in replying.

Please look at the advices dealing with your situation taken from
"Troubleshoot plug-ins (Photoshop CS5 and CS4)" topic at
http://kb2.adobe.com/cps/409/kb409112.html#main_Inst

Troubleshoot installed third-party plug-ins

If you have never installed any third-party plug-ins for Photoshop, then skip this section.
To complete the steps in this section, you must know all of the third-party plug-ins that you have installed for Photoshop CS5 or CS4. If you do not have this information, then open Photoshop, choose Help > System Info, and make a list of the plug-ins whose publisher is not Adobe Systems. System Info will also tell you which plug-ins are 32-bit and which ones did not load.
To determine whether Photoshop is loading a problematic third-party plug-in:
1.   Close Photoshop.
2.   Remove or disable all third-party plug-ins. Use one or more of these methods:
o   Move third-party plug-ins from Photoshop's plug-in folders to a temporary location that is outside of Photoshop's plug-ins folders (for example, to a new folder on your Desktop).
o   Rename each third-party plug-in file so that the file name begins with a tilde (~). Photoshop does not load files whose name begins with a tilde.
o   Follow the removal instructions provided by each plug-in's publisher.
Note: See Additional Information below for the locations of the Photoshop plug-in folders.
Additional Information
Third-party plug-ins may be installed in one or more of the following locations:
•   The Photoshop Plug-Ins folder, or to a sub-folder within the Photoshop Plug-Ins folder. (Most third-party plug-ins are installed in this location.)
•   Third-party plug-ins may also be installed in a custom location and then loaded into Photoshop by enabling the Additional Plug-Ins Folder option in the preferences.
Windows
If you installed Photoshop to the default location: C:/Program Files/Adobe/Adobe Photoshop CS5 or CS4, 
then the Photoshop Plug-Ins folder is located here: C:/Program Files/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins.

Note: If you are using a 64-bit edition of Windows, then there are two editions of Photoshop installed on your computer: a 32-bit edition and a 64-bit edition.
The default location of the Plug-ins folder for the 32-bit edition is
C:/Program Files (x86)/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins.
The default location of the Plug-Ins folder for the 64-bit edition is
C:/Program Files/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins.
Additionally, there is a Common Plug-Ins folder for the Camera Raw plug-in, which is shared by Photoshop, Bridge and Photoshop Elements.
It is located at C:/Program Files/Common Files/Adobe/Plug-Ins/CS5 or CS4.

Note: If you are using a 64-bit edition of Windows, then there is a separate Common Plug-Ins folder for 32-bit plug-ins at
C:/Program Files (x86)/Common Files/Adobe/Plug-Ins/CS5 or CS4.
3.   Start Photoshop and then try to re-create the problem.
If the problem recurs, then an installed third-party plug-in is not causing the problem. Close Photoshop and reinstall or re-enable all of the third-party plug-ins that you removed or disabled. Skip the remaining steps in this section.
If the problem does not recur, then a third-party plug-in is causing the problem. To identify the problematic plug-in:
1.   Close Photoshop.
2.   Reinstall or re-enable one of the third-party plug-ins that you removed or disabled.
3.   Start Photoshop and then try to re-create the problem.
4.   Do one of the following:
o   If the problem does not recur, then repeat Steps 1 through 3.
o   If the problem recurs, then the plug-in that you last reinstalled or re-enabled is causing the problem. Remove or disable this plug-in and then contact its publisher for support or for information about an updated version of the plug-in. Reinstall or re-enable the other third-party plug-ins that you removed or disabled.

We hope it helps you.

ImageSkill Team support

[AForum]

Just now our plugins work properly with 32 bit Adobe CS5. If you have already installed 64 bit Adobe CS5 please install 32 bit Adobe CS5 as well. You will have two shortcuts for Adobe CS5 32 bit and 64 bit and the former will allow you to work with our plugins. We will try to find a solution of the problem dealing with using our plugins with 64 bit Adobe CS5.

ImageSkill support team

[edf04]

Thanks for replying. Unfortunately it doesn't help. Both Magic Sharpener and Background Remover work in my CS4. They do not work  in my CS5. They close CS5 down when I try to use them. Both are properly loaded (Adobe's third party plug-in test check verfiy's that). My CS5 is 32 bit, not 64. It is installed in a Windows XP, service pack 3 system. I've uninstalled them, and re-installed Background Remover using the latest version of 3.1. Same problem. There is clearly a problem here.

[AForum]

One more user reported us that he is having the similar problem. Unfortunately no one computer here having Adobe CS5 (32 bit) or Corel PSP X3 installed in a Windows Xp or Windows 7 (64 bit) can help us to reproduce the situation when our plugind does not work. Nevertheless we will continue to look for the proper solution and let you know immediately when it will be found. We are very sorry for bringing you such a huge inconvenience with our plugins.

ImageSkill support team

[edf04]

OK, thanks..I hope you find the solution quickly!

[AForum]

Hi,

Move the Background Remover.8bf file from the folder where our plugin was initially installed (usually it is C:\Program Files (x86)\ImageSkill\Background Remover 3) somewhere outside and copy to this folder the Background Remover.8bf file taken from http://www.imageskill.com/tmp/br/BackgroundRemover.8bf

We hope it helps to fix your problem.

ImageSkill support team